RETURN & REFUND POLICY

At CARIFY, we are committed to providing quality health and beauty products to our customers across the UAE.

Returns

Customers may request a return within 7 days of delivery if the product is damaged, defective, or the wrong item was received.

For hygiene and safety reasons, opened or used health and beauty products cannot be returned or exchanged, unless the product is defective or incorrectly supplied.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

Refunds

Once the returned product is received and inspected, we will notify you regarding the refund approval. Approved refunds will be processed to the original payment method where applicable.

Non-Returnable Products

For health, hygiene, and safety reasons, opened or used skincare, cosmetics, personal-care, and other hygiene-related products are generally non-returnable.

Return Conditions

Returned products must be:

• Unused and unopened

• In their original packaging

• Complete with accessories and/or free gifts, if applicable

• In resalable condition

Contact Us

For return or refund assistance, please contact CARIFY Customer Support using the contact information available on our website.